"The whole packet of nails was rusty. I did not notice this when collecting from the store as my online order was in a carrier bag. No problem for the helpful Screwfix staff to exchange when I took the pack back. However, as it was a round trip of 40 miles to my `local` Screwfix store, this certainly cost me more than the nails were worth ! No offer of compensation from Screwfix, though as I said, the local staff were excellent in their no-quibble exchange."