"Bought this on a Sunday (Sunday!) afternoon quickly and simply with the assistance of helpful staffer who even reminded me of the tools I'd need (I already had them from 20 years ago). The immersion heater fitted properly and worked fine. Of course, the proof of the pudding with a product like this is longevity and there's no way to determine that at the time of purchase. Still, I can't fault the entire process - from an initial 'phone call to check stock all the way through to fitting (and my wife's steaming hot bath) - hence the five star rating throughout."
"I bought this immersion to replace the same model that I used 5 times at the most, but although I only fitted it a few months ago, the receipt date was 4 days over 12 months so I had to pay in full for a replacement . Even the manufacture only covers them for 12 months and it has to be fitted by a qualified fitter, the water has to be this type or that type blaa blaa."