"great product does what it say,s on the box and does it very well unfortunately when you get to the part about pulling the inner sleeve of the chimney to extend it to it,s full height it did,nt say to watch the ragged edges of the outer sleeve scoring it quite badly so buyer beware i only noticed this after fitting and drilling a couple of extra holes to get it sitting flush with the ceiling or i would have returned it"
"The first one of these we got actually failed, within the first two days. However the second one has been great up to now. The customer service we received fro Screwfix was exceptional. They collected the broken one and sent out a new one the very next day after reporting the fault, even though we originally colected ours from a store."