Used straight connector instead of metal swivel one which it came with.
"When I ordered this, I was unsure of what to expect as some of the reels I have bought in the past have been leaky, and break really easily.
The hose pipe connectors the reel came with were very poor quality. The metal swivel one was leaky and put a kink in the hose and the other straight neck connector could not hold the pressure of the water in the hose, and the hose just popped off. Not too disappointed, as these were obviously the cheapest bits of the reel, and fixed this with two official hozelock connectors and some plumbers tape to keep the thread connections nice and tight.
The reel is now 100% water tight and has not leaked so far...
The swivel mount is great, as it the hose unreels nice and smoothly. The arm and bracket is sturdy and strong - I was originally worried they would be flimsy and break under the weight of the reel.
I would have preferred it to be galvanised, as I'm not too sure how long the plastic coating will last - and I hope it doesn't rust! But this was the only swivel-mount reel I could find.
I would recommend getting it - as the faults are fairly simple to deal with which makes it a decent product, but its a shame that the manufactures haven't fully tested their product to start with."
"I have now purchased two of these one for the front and one for the back garden. Key to the success is using the correct fixing bolts/screws which are not supplied in the kit. They do need to be heavy duty. Best reel I have come across to date."
"Been very pleased so far after installing it in July. Reliability may be an issue in the future as it appears flimsy - time will tell hence lower rating. As others mentioned, it is a shame it is not a brass connector on the wall bracket side. The locking lugs on the wall bracket I found too small to be really effective so the reel tends to move about a bit. Apart from that - well pleased and easy to use. Did think it a bit pricey."
"Very easy to put together, nice sturdy feel, and winding mechanism has smooth feel. Can't really comment on reliability, as only just fitted, but has the feel of something that will last. Much nicer than the plastic alternatives."
"After reading some of the reviews I was expecting a few problems but there were none. Assembly was straightforward and everything went together easily after I lubricated the threads with silicone grease. I can't comment on reliability yet but it works well and I am delighted with it. I'm going to buy another for the garage!"
"Pretty much does what it sats on the tin Good points: * Large hose capacity. I've got 30m of wide-bore (19mm) hose on it. * wide bore feed through supporting arm. Bad points: * price is a little high for what it is. * special angled hose-lock connector is narrow and restricts water flow. This spoils an otherwise excellent product. * Supporting arm is not symmetrical, so cannot be reversed, so the reel cannot be hinged on the other side. * The hole for the handle was missing, so I had to drill one. Note: I can't comment on reliability yet, but the site forced me to put a value - hence average.."
"I purchased this product to replace the previous one which had lasted a few years but like the previous review the hose outlet eventually just fell away due to the thin metal piping of the supporting arm. I felt it was still good value and went for the same again, but it wasn't. The original was green the latest version is black and right away I could see the central arm was of a larger diameter and more robust. Very good I thought and then set about assembly: The central arm did not have the plastic inserts to go in the holes of the reel hub which the supporting arm passes through to reduce friction and wear. The two hose fittings required on either end of the supporting arm would not even start on their threads which were clogged with paint to the point that a wire brush failed to solve the problem. They required careful cleaning out with a fine hacksaw blade and file before there would engage on their thread. Then it was found that the supporting arm was a larger diameter than the holes it had to pass thought in the wall bracket. Removing the paint around the holes was not enough it required some time with a file and reamer to make the holes larger enough for purpose. Finally when I went to mount the wall bracket I found it was totally changed from the earlier model, requiring new holes to be drilled. Worse still was the supporting arm of earlier model had cranked in one direction positioning the hose reel to the right, the new one cranked in the opposite direction moving the reel of the left, which was then not suitable. Pity it didn't offer symmetrical mounting as suggested in an earlier review. If the supporting arm had been provided with each end being the same length as is provided to the end which passes through the hose reel it would have offered this ability and only required about 2" extra length of material. I cannot comment on durability/reliability as only time will provide an answer here. What a shame had the product been the subject of good quality control and the best taken from each model then it could have been a cracking product and excellent value. I would imaging many purchasers give up if presented with the same problems and return the product to Screwfix which must be very costly. I am a great supported of Screwfix but this was not one of my better purchases"